Terms of Service

Last updated: August 10, 2026

By using Coached, you agree to these terms. If you don't agree, please don't use the service.

What Coached is

Coached is a behavioral science product that uses AI to generate personality assessments and career reads. Our tools are designed to surface insights and provoke reflection — they are not professional advice. We don't guarantee specific career outcomes, and our assessments should not be treated as clinical or psychological evaluations.

Your account

You need a valid email address to use Coached. You're responsible for keeping your account secure. We use passwordless login, so there's no password to manage — just don't share your magic links with others.

Content you submit

When you use Coached, you may submit text responses, voice recordings, or LinkedIn profile URLs. By submitting content, you confirm that:

• You own the content or have the right to submit it.
• If you submit a LinkedIn profile URL, it should be your own profile, or a profile you have explicit permission to analyze. Do not submit other people's profiles without their knowledge or consent.
• Your content doesn't violate anyone else's rights.

You retain ownership of what you submit. We use it only to provide the service to you.

LinkedIn profile data

Coached does not scrape, crawl, or otherwise directly collect data from LinkedIn. When you submit a LinkedIn URL, we use a third-party API to retrieve the publicly available information on that profile — the same information that is visible to anyone who visits the profile URL without being logged in to LinkedIn.

We only access public profile data that the profile owner has chosen to make publicly visible through their own LinkedIn privacy settings. We do not access private or restricted LinkedIn data, we do not log in to LinkedIn on anyone's behalf, we do not use bots or browser automation, and we do not collect or store LinkedIn data in bulk. Each lookup is initiated by a user, for a single profile, at the time of their request.

AI-generated content

Your assessment results, deep reads, and other outputs are generated by AI language models. While we've designed our models carefully, AI-generated content can be inaccurate, incomplete, or occasionally off-base. It's meant to be thought-provoking, not definitive. Use your own judgment.

Payments, subscriptions, and cancellations

Coached has a free tier so you can try the product before paying. Paid features, including Coached Membership, are processed securely by Stripe. We do not see or store your card details.

Territorial restriction. The Service is not offered to, and may not be purchased by, customers resident or established in any member state of the Gulf Cooperation Council (GCC): Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, or the United Arab Emirates. By purchasing, you represent that you are not resident or established in any of these countries. We reserve the right to cancel any subscription and refund any payment where this is not the case.

Coached Membership is a monthly subscription. Unless you cancel, your subscription renews automatically each month at the price shown at checkout. You can cancel any time from your dashboard: click the settings gear, choose "Manage billing," and complete the cancellation in Stripe's billing portal.

When you cancel, your subscription remains active until the end of the billing period you already paid for, unless Stripe shows a different cancellation date, so you keep everything you've paid for.

Refund policy

Try it free first. We keep a genuinely useful free tier — the personality test and your first report from each tool — so you can see exactly what Coached produces before you pay for anything. We'd much rather you use it and be sure.

A renewal you didn't mean to pay for. If you forgot to cancel and a renewal has gone through, email us at team [at] coached.com within 3 days of the billing date. If you haven't used Coached in that new billing period, we'll sort it out — usually a refund, sometimes a credit if that suits you better.

If something went wrong. A technical error, a report that didn't generate, a charge that looks wrong: email us and we'll look into it.

Periods you've already used. Generating your reports costs us real money in AI compute the moment you run them, so we generally don't refund billing periods where reports have already been generated. If your situation doesn't feel right to you, email us and we'll take a look.

Talk to us before your bank. If a charge doesn't look right, email us first. We can often sort it out much quicker and directly.

None of the above affects any rights you have under the consumer law where you live.

What you can't do

• Use Coached for anything unlawful or harmful.
• Submit content you don't have the right to use.
• Attempt to reverse-engineer, scrape, or automate access to our service.
• Resell, redistribute, or commercially repurpose AI-generated results.
• Abuse the service in ways that degrade it for others (excessive automated requests, etc.).

Availability and changes

We may update, change, improve, or discontinue parts of Coached at any time. This includes changes to features, modules, pricing, design, AI models, or the way the service is delivered. We do this to keep improving the product and do not need to provide advance notice for every change.

We may also update these Terms from time to time. Changes take effect when posted on this page. Your continued use of Coached after changes are posted means you accept the updated Terms. You are responsible for checking this page periodically.

Limitation of liability

Coached is provided as-is. We do our best to make it useful and accurate, but we don't make warranties about the completeness or reliability of any AI-generated content. We're not liable for decisions you make based on your results, or for any indirect or consequential damages arising from your use of the service.

Termination

We may suspend or terminate your account if you violate these terms. You can stop using Coached at any time. If you want your data deleted, email us and we'll take care of it.

Contact

Questions about these terms? Reach us at team [at] coached.com.